Refund & Cancellation Policy

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1. Recharge Transaction Refunds

Failed Recharges

If a recharge fails due to operator issues but the amount is debited from your AltusPe wallet, it will be auto-refunded within 2 to 24 hours.

Wrong Number Recharge

Successful recharges on wrong mobile numbers cannot be refunded or reversed.

Pending Transactions

Please wait for final confirmation before retrying the same recharge.

2. Digital ID & API Refund Policy

• Retailer ID, Distributor ID and Master Distributor ID fees are non-refundable.
• API Integration fees are non-refundable once credentials have been shared.

3. Hardware Purchases

Replacement is provided only for manufacturing defects reported within 7 days along with a valid unboxing video.

No cash refunds are provided for hardware purchases.

4. Cancellation Policy

Recharge requests cannot be cancelled once successfully submitted.

ID activation and API requests cannot be cancelled after approval.

5. Refund Processing Time

Approved refunds are generally processed within 2 to 24 hours.

6. Contact Information

• Phone: +91 9202331295
• Email: support@altuspe.in
• Company: Altus India E-Services